Shipping & Handling

Order Processing

What to expect when placing an order:

  • We ship orders out 24-72 business hours after they are placed
  • Orders ship via USPS by Priority 
  • Priority orders take 2-3 business days to arrive

You will receive an email and text message providing you with your tracking number once your package has been sent out for delivery. 

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SEA MOSS GEL Orders:

All our orders ship directly from our Headquarters located in Altamonte Springs, FL. Once your order is paid you will receive an email within 1-2 days with your updated tracking number after we print your shipping label. After your shipping label is printed, we then carefully package your SEA MOSS or tablets in bubble wrap to prevent them from breaking or being damaged in the mail. Each order comes with a card that has detailed instructions on how to use our products. After your bottles are wrapped and placed into USPS packing, we make sure to put fragile stickers on your packages so that the post office can know to handle your package delicately. Once your order is completely packaged, we schedule for your packages to be picked up by the mail carrier. Once your package is dropped off to the USPS post office by the mail carrier and is scanned into their system we ARE NO LONGER responsible for your package. You will be able to use your tracking number to watch your package as it makes its journey to your mailbox.

**If you fail to provided the correct shipping address & APT ( if applicable) You will be responsible for the shipping cost and 100% of the total price of our Authentic Sea Moss Gels. ( Once we send out Gels for delivery we can no longer resell them if they are returned to us for health regulations reasons) 

Thank You

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Apetamin Syrup Orders:

All our orders ship directly from our Headquarters located in Altamonte Springs, FL. Once your order is paid you will receive an email within 1-2 days with your updated tracking number after we print your shipping label. After your shipping label is printed, we then carefully package your Apetamin syrup or tablets in bubble wrap to prevent them from breaking or being damaged in the mail. Each order comes with a card that has detailed instructions on how to use our products. After your bottles are wrapped and placed into USPS packing, we make sure to put fragile stickers on your packages so that the post office can know to handle your package delicately. Once your order is completely packaged, we schedule for your packages to be picked up by the mail carrier. Once your package is dropped off to the USPS post office by the mail carrier and is scanned into their system we ARE NO LONGER responsible for your package. You will be able to use your tracking number to watch your package as it makes its journey to your mailbox.

 

Your order will eventually get to your mailbox and the mailman will mark your package DELIVERED. If your package has been marked as DELIVERED and you have not received it, PLEASE contact USPS online at USPS.COM or Call: 1-800-ASK-USPS® (1-800-275-8777) . We are not responsible at all for any lost or stolen packages once it is delivered to you. If you feel that your packages are at risk of being stolen please opt for your packages to require a signature before it con be released to you or arrange for someone to be home to retrieve your package after it is delivered to your mailbox.

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All orders usually ship from our headquarters within 1-3 BUSINESS DAYS after your order is placed. Example: if you place and pay for your order on a Monday, it will ship by Thursday. If your order is placed on a Friday, it will ship by Tuesday morning.  After your order is shipped, i still has to be scanned at the post office before your tracking information has any information on the tracking link. 

We use USPS for all of our packages.

If your bottle happens to arrive broken (which is rare) we will offer you a FULL refund or ship you another bottle for free. NO QUESTIONS ASKED.